The fine print
Service Issues & Refunds
If something isn’t right with your pants, here’s what to do and what happens next. Draft · Last updated September 24, 2026
Review before launchThis page is a draft structure written in plain language. It has not been reviewed by a lawyer. Sections marked like this must be finalized before I Wash Pants accepts any orders.
Right now
I Wash Pants isn't accepting orders yet, so no one has been charged for anything. Joining The Pants List is free.
Reporting a problem
Contact me with your order number, a description of the issue and photos if relevant. The sooner you report it after your pants arrive, the more I can do about it.
Review before launchSet the reporting window (for example, within 7 days of delivery).
What happens next
If your pants weren't cleaned to the standard described on this site, the first remedy will usually be re-cleaning. Where re-cleaning isn't appropriate, a refund of the cleaning charge for the affected pairs may be offered.
Review before launchDecide: re-clean shipping (who pays), refund of cleaning fees vs. shipping, credit vs. refund, how damage claims interact with this policy.
What usually isn’t a service issue
- Stains that remain after reasonable treatment and were noted on your order.
- Pre-existing damage or wear noted on inspection.
- Shipping costs, delays or loss caused by the carrier.
Contact
Questions about this policy: [email protected], or use the contact form.